Returns & Exchanges

Every piece from Yehood is inspected before it ships and sent fully insured. If something isn’t right, we want to make it right. The policy below applies to all purchases made at yehood.com.

Return & exchange window

You may request a return or exchange within 14 days of delivery. To be eligible, the item must be unworn and in original condition — with all boxes, pouches, certificates, tags, and protective packaging intact. Pieces that show signs of wear, resizing, or alteration are not eligible.

How refunds are issued

Approved returns are refunded to your original payment method, less any original shipping charges, once we receive and verify the returned piece. If you prefer, we are happy to issue the value as store credit toward a future Yehood purchase, or to process a direct exchange for another item.

Defective or not-as-described items

If an item arrives defective or materially not as described, contact us within 14 days of delivery. Once we receive and verify the piece, we will issue a full refund or replacement at your choice, and we cover the return shipping.

Final-sale items

For hygiene and craftsmanship reasons, the following are final sale and cannot be returned or exchanged unless they arrive defective:

• Custom, made-to-order, or personalized pieces (including engraving and custom sizing)
• Earrings for pierced ears, once the seal or packaging has been opened
• Items marked “Final Sale” at the time of purchase

How to start a return or exchange

1. Email team@yehood.com with your order number and the item(s) involved.
2. We’ll reply with a return authorization and prepaid, insured return-shipping instructions.
3. Pack the piece securely in its original packaging and ship it back to us using the instructions provided.
4. Once received and inspected, we’ll process your refund, store credit, or exchange and email you a confirmation.

Shipping & insurance

All returns must be sent with the tracked, fully insured method we provide. Please do not send a piece back without a return authorization — we cannot accept responsibility for items lost in transit when shipped without our prepaid, insured label.

Questions

For anything to do with a return, exchange, or the condition of an item, reach us at:

• Email: team@yehood.com
• Mail: Yehood, 650 S. Hill St., Suite 318, Los Angeles, CA 90014

We aim to respond to all return and exchange requests within 2 business days.

Last updated: June 26, 2026